Frequently Asked Questions

We handle everything from individual cartons to full container loads (FCL). Our facility can accommodate standard pallets (1200mm x 1000mm), euro pallets, and custom-sized cargo. For weight, we have material handling equipment capable of managing up to 2 tons per pallet. Typical pharmaceutical and FMCG shipments range from 100kg to 20,000kg per consignment. For oversized or specialized cargo requirements, our operations team conducts feasibility assessments.

We accept bank transfers (NEFT/RTGS/IMPS), cheques, and offer credit terms (15-45 days) for registered corporate clients after credit evaluation. Billing is typically done monthly with itemized invoices showing storage charges (per pallet/per sq.ft.), handling charges (inward/outward), value-added services, and any additional fees. First-time clients usually operate on advance payment until credit terms are established.

Our facility has comprehensive fire and burglary insurance. However, we strongly recommend clients maintain their own transit and stock insurance for complete coverage. We can facilitate insurance arrangements through our partner insurance companies. Our liability is limited as per standard warehousing terms and conditions, which we share during agreement signing. For high-value goods, additional insurance riders can be arranged.

We work with a network of verified transporters providing temperature-controlled reefer trucks (2-8°C) for cold chain, insulated vehicles for ambient products, covered trucks (14-ft, 17-ft, 20-ft, 32-ft), pick-up vans for local deliveries, and specialized vehicles for fragile cargo. All vehicles are GPS-enabled with real-time tracking. For cold chain, we use validated vehicles with continuous temperature monitoring and backup refrigeration systems.

Our warehouse operates 24/7 with round-the-clock security and surveillance. Administrative office hours are Monday-Saturday, 9:30 AM to 6:30 PM. Gate operations for receiving and dispatch run Monday-Saturday, 9:00 AM to 7:00 PM. Sunday and holiday operations can be arranged with 48-hour advance notice (additional charges apply). Emergency access for urgent dispatches can be arranged anytime with proper authorization.

We offer flexible storage options starting from monthly rolling contracts. While there's no strict minimum, storage charges are optimized for commitments of 3 months or longer. For bonded warehouse, typical storage agreements are 6-12 months considering customs regulations. We provide both dedicated space allocation (exclusive area) and shared warehousing (pay per pallet/unit) depending on your requirements. Early termination clauses apply with 30-day notice period.

We provide end-to-end third-party logistics (3PL) services including: (1) Inbound Logistics - receiving, unloading, inspection, and put-away; (2) Warehousing - cold storage (2-8°C), cool room (8-15°C), and ambient storage; (3) Inventory Management - real-time tracking with WMS, cycle counting, and stock reconciliation; (4) Value-Added Services - repackaging, labeling, kitting, bundling, quality inspection; (5) Order Fulfillment - pick, pack, dispatch with same-day processing capability; (6) Custom Bonded Warehousing - duty-deferred storage with customs compliance; (7) Transportation - first-mile, last-mile, and line-haul with cold chain capability; (8) Reverse Logistics - returns handling, product recalls, and disposal management.

Accepted Products: Pharmaceuticals (tablets, capsules, syrups, injectables, APIs), cosmetics, personal care, medical devices, surgical instruments, diagnostic kits, FSSAI food products, nutraceuticals, dietary supplements, FMCG, over-the-counter healthcare products.

Restrictions: We do not accept hazardous chemicals (Class 1-9 dangerous goods), flammable liquids/gases, radioactive materials, illegal/contraband items, perishable fresh foods, live animals, or products without proper regulatory approvals. Narcotics and psychotropic substances require special licenses which can be arranged on case-by-case basis.

A bonded warehouse allows importers to store goods without paying customs duty immediately upon import.

Key Benefits: (1) Deferred duty payment until goods are cleared for home consumption, improving cash flow; (2) Partial clearances - release small quantities as needed, paying duty proportionally; (3) Re-export without duty - goods can be shipped overseas without any duty payment; (4) Warehouse operations - re-packaging, labeling, and sampling allowed under bond; (5) Extended storage - up to 1 year (extendable) to plan market release; (6) Cost savings - no port demurrage, centralized inventory management.

Process: Goods arrive at port → transported under customs bond → stored in our licensed facility → value-added services performed → duty paid when ready for market → cleared for domestic sale or re-exported.

Our facility follows Good Warehousing Practices (GWP) and Good Distribution Practices (GDP).

Quality Measures: (1) Receiving QC - visual inspection, quantity verification, damage assessment, temperature checks; (2) Storage QC - FIFO/FEFO enforcement, segregation by batch/expiry, regular stock audits; (3) Environment Control - continuous temperature/humidity monitoring with automated alerts; (4) Dispatch QC - order accuracy verification, packaging integrity checks, documentation review; (5) Personnel - trained staff with regular refresher training on handling protocols; (6) Facility - pest control, housekeeping schedules, regular maintenance, calibrated equipment.

Documentation: Standard Operating Procedures (SOPs), batch records, deviation reports, CAPA (Corrective and Preventive Actions), and audit trail maintenance.

Our cloud-based Warehouse Management System (WMS) provides:

Real-time Reports: Current stock position by SKU/batch/expiry, live inward-outward movements, space utilization dashboard.

Daily Reports: Receiving summary, dispatch summary, pending orders, exception reports.

Analytical Reports: (1) Inventory Aging - products approaching expiry or slow-moving items; (2) ABC Analysis - high-value vs. high-volume SKU classification; (3) Storage Occupancy - space utilization trends and forecasting; (4) Turnaround Time - average time from receipt to dispatch; (5) Order Accuracy - picking accuracy, fulfillment rates, error analysis; (6) Vendor/Supplier Performance - receipt timeliness, quantity variances; (7) Cost Analysis - storage costs per SKU, handling efficiency metrics.

Customization: We develop custom reports based on your KPIs and business requirements. Reports available in Excel, PDF, and through API integration with your ERP systems.

Re-packaging Capabilities: Sticker application (brand labels, MRP stickers), stamping (batch codes, MFG/EXP dates), sleeve labeling, shrink wrapping, bundling multiple units, insert placement (leaflets, instructions), component assembly, master carton creation.

Compliance Process: (1) Regulatory Review - we verify label content against Legal Metrology Act, Drugs & Cosmetics Rules, FSSAI regulations; (2) MRP Declaration - accurate Maximum Retail Price inclusive of all taxes with month-year of manufacturing/packing; (3) Mandatory Information - manufacturer/importer details, customer care, ingredients/composition, net quantity, country of origin; (4) Language Requirements - primary information in Hindi/English as per regulations; (5) Batch Traceability - maintaining linkage between original and re-packed batches.

Quality: 100% inspection, photographic records, batch documentation, QC sign-off before release. Our team has handled re-packaging for 100+ international brands entering Indian market.

Current Capacity: 100,000+ sq. ft. total space including 15,000 sq. ft. cold storage, 75,000 sq. ft. ambient warehouse, 10,000 sq. ft. re-packaging area.

Throughput: 5,000-7,000 cases per day re-packaging, 200-300 pallet movements daily, 50+ inbound receipts weekly, 100+ dispatch orders daily.

Workforce: 300+ personnel including warehouse operators, QC inspectors, re-packaging specialists, supervisors, and administrative staff.

Scalability: We can scale up to 150% of current capacity within 2-4 weeks through additional shifts and temporary workforce. For long-term expansion, we have access to additional 50,000 sq. ft. through our sister facilities. Our modular infrastructure allows flexible space allocation based on seasonal demand or product launches.

Infrastructure: Multiple independent cold rooms (2-8°C), walk-in freezers (-20°C), separate cool rooms (8-15°C), insulated loading docks for transfer.

Monitoring: Calibrated temperature sensors recording every 15 minutes, cloud-connected monitoring with 24/7 alerts, backup power with automatic changeover within 30 seconds, redundant cooling systems.

Receiving Protocol: Pre-arrival space preparation and cooling, immediate transfer to cold zone upon arrival, temperature verification of incoming goods, documentation of transit conditions, acceptance/rejection based on temperature history.

Storage Protocol: FEFO (First Expired First Out) strictly followed, segregation by temperature requirement, quarterly temperature mapping studies, annual sensor calibration.

Dispatch Protocol: Pre-cooling of insulated packaging, validated cold chain boxes/ice packs, temperature logger placement, vehicle pre-cooling verification, real-time tracking during transit.

Documentation: Complete temperature logs from receipt through dispatch, deviation reports with CAPA, qualification certificates for cold chain packaging, delivery acknowledgments with temperature records. We maintain 99.8% cold chain compliance rate with zero product losses due to temperature excursions in last 3 years.